CANADA

Compliments or Complaints

We Welcome Your Feedback

Stewart Title welcomes your feedback.  Listening to comments and concerns from our clients and insureds is just one of the ways we strive to provide you with magnificent service.

 

Please select the category below that best reflects the nature of your feedback to ensure your message reaches the appropriate associate.
Compliments and General Feedback

We always strive to provide magnificent service from our inspired professionals.  When we are successful, we like to hear about it!  We encourage you to tell us your story or express your positive feedback.

Conversely, if you have general feedback on where we may have missed our goal, or you have constructive suggestions or feedback, we also want to know so that we can continue to improve. 

You may contact the associate or the department manager directly via telephone at (416) 307-3300 or toll free at (888) 667-5151.  You may also send us feedback in writing via any of the following methods so that we can review and respond to your comments.

Email feedback@stewart.com 
Mail Communications Department
Stewart Title Guaranty Company
Royal Bank Plaza, North Tower
200 Bay Street Suite 2600
Toronto, ON M5J 2J2

Please include your full name, firm name if applicable, email address and phone number. Your privacy is protected. Please view our privacy policy for more details.  
Our Complaint Procedure
Stewart Title is committed to providing you with the utmost in customer service.  However, should you ever have a concern about the service you receive, we encourage you to tell us about it.

In most cases, your concern is resolved simply by discussing it with one of our Representatives at the office where you conduct business with us.

In the event that the Client Service Representative or staff member is unable to resolve your concern to your satisfaction, follow the process below so that we can ensure your concern is attended to in a timely manner and that an equitable examination of your complaint is handled through our internal complaint process.
Notice: For our customers that reside within Quebec, please note important information located at the bottom of this policy as it regards rights to have your complaint matter transferred to the Autorité des marchés financiers (the “AMF”) in the event that you remain dissatisfied after having received a final position letter at the completion of the complaints process or if you are dissatisfied with the examination process. Stewart Title would also note that Quebec residents may also use the services of the General Insurance Ombudservice after receiving a final position letter from Stewart Title. 
What is a valid complaint?
For the purpose of this policy a complaint is the expression of at least one of the following elements: 
  • a reproach against Stewart Title;
  • the identification of a real or potential harm that a consumer has sustained or may sustain; or
  • a request for a remedial action. 

Filing of a complaint
Please contact the Complaints Officer, Derek C. de Wolde, as follows if you want to file a complaint with Stewart Title:

Telephone (416) 307-3300
(888) 667-5151 toll free
Fax (416) 307-3305
(888) 292-1388 toll free
Email stewartreg@stewart.com
Mail Derek C. de Wolde
Complaints Officer

Stewart Title Guaranty Company
Royal Bank Plaza, North Tower
200 Bay Street, Suite 2600
Toronto, ON M5J 2J2

When you contact us, we will require:

  • Your Name; Street Address; Email Address; Phone and Fax Numbers with area codes.
  • Where you prefer to be reached.
  • The name of the person with whom you spoke.
  • Particulars relating to the matter.

The Complaints Officer will follow the process outlined below: 

  1. The Complaints Officer, will acknowledge your complaint within 3 business days and in some cases, may need to direct your concern to the appropriate Manager for investigation and response.
  2. The Complaints Officer will open and keep a register including the details of your complaint and the relevant facts related thereto, the examination process and our decision.
  3. Your complaint will be reviewed by Stewart Title by a Complaints Committee which consists of members of our senior management team.
  4. Within 30 days of receiving your inquiry and all additional information necessary for the examination we will by a letter or a phone call, advise you on the resolution of your complaint and the action Stewart Title has taken, or in complex cases, the status of your complaint and an expected time of resolution.
  5. Stewart Title will send you a final notice on the resolution of your complaint or the plan implemented to resolve your complaint.
  6. To ensure that our internal process had been followed, the Complaints Officer’s most important task is to review the details of any complaint objectively and impartially.


Stewart Title is committed to making the best efforts to resolve your complaint to your satisfaction. However, should you remain unsatisfied with the Company’s final position, you may contact the independent organizations below.