STEWART TITLE GUARANTY COMPANY
INTEGRATED ACCESSIBILITY STANDARDS POLICY:
STATEMENT OF ORGANIZATIONAL COMMITMENT
Stewart Title recognizes that the Government of Ontario supports the full inclusion of persons with disabilities as set out in the Human Rights Code (the “Code”), and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.
Under the AODA and its Regulations, the following accessibility standards set requirements that are applicable to the Stewart Title:
· Customer Service;
· Information and Communications; and
SCOPE and APPLICATION
This policy has been drafted in accordance with the AODA Regulation 191/11 entitled “Integrated Accessibility Standards”, which came into force on July 1, 2011 (the “Regulation”). It addresses how Stewart Title achieves accessibility through meeting the Regulation’s requirements and provides the overall strategic direction that will be followed to meet the accessibility needs of persons with disabilities in the provision of goods and services.
This policy applies to all individuals entitled to the protections set out in the AODA and its Regulations, including customers and employees of Stewart Title.
STATEMENT OF COMMITMENT
Stewart Title is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA and its Regulations.
DEFINITION OF DISABILITY
The AODA defines “disability” as:
i) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
ii) A condition of mental impairment or a developmental disability,
iii) A learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
iv) A mental disorder, or
v) An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997
Disabilities may differ in severity, may be visible or invisible, and/or may have effects which may come and go. Where required, Stewart Title will consult with the disabled individual to understand his or her specific accessibility needs, and then make all reasonable efforts to meet those individual needs in a timely manner.
MEANS OF ACHIEVING STEWART TITLE’S ACCESSIBILITY OBJECTIVES
This policy, Stewart Title’s Customer Service Policy, Multi-Year Accessibility Plan, and related policies outline Stewart Title’s strategies and actions to prevent and remove barriers to accessibility and to meet the requirements under the AODA and its Regulations.
The Multi-Year Accessibility Plan will be posted on Stewart Title’s website and reviewed and updated at least once every five (5) years.
All of the aforementioned documents will be provided in an accessible format upon request, as soon as is practicable.