✓ A brief letter setting out the nature of the claim; the amount claimed; and your contact information. It is also important to indicate if the matter is time sensitive. ✓ A copy of the Transfer/Deed ✓ A copy of the Agreement of Purchase and Sale ✓ A copy of the Statement of Adjustments ✓ A copy of the Status Certificate that was obtained prior to the closing of the transaction ✓ A copy of the correspondence from the condominium corporation confirming that the common expense arrears were outstanding prior to the closing of the transaction ✓ If the arrears have already been paid, please provide us with your proof of payment
Once the documentation submitted is reviewed, the Claims Associate handling the inquiry may contact you for additional information. For example, for some common expense claim inquiries, it may be necessary to provide a Detail Transaction Report from the condominium corporation.
2. How to submit your claim inquiry
Upon becoming aware of a potential common expense arrears claim, you may submit your claim inquiry to the Claims Department via any of the methods noted below:
Online: Click here to submit a claim Fax: (416) 703-3349 (Attention: Claims Department) Mail: Royal Bank Plaza, North Tower
200 Bay Street, Suite 2600
3. When you can expect a response
Upon receipt of the initial claim inquiry, a confirmation of receipt of your inquiry will be forwarded to you within two business days. This will be done via facsimile, mail or e-mail, depending on the contact information provided.
For any general questions or concerns, please feel free to contact the Claims Department by phone at (416) 307-3300 or 1-888-667-5151 or by email at firstname.lastname@example.org.